Check out Sky High Airlines' web site for a glimpse of what would happen if companies started practicing transparency today. What makes this site both funny and sad is that it proudly displays the "elephants under the table" (my new favorite phrase from John Moore UK) that most companies have but won't acknowledge or talk about. Here are just a few gems, but go surf around.
MISSION STATEMENT OF THE WEEK:
The mission of SkyHigh Airlines is to be laser-focused on total customer satisfaction, among many, many other things.
"Your Money Sends Us Soaring." "Flying More. Caring Less." "Lowering Fares. Lowering the Bar." "We're Here to Serve You. No, Honestly, We Are." and my favorite, "Excellence Through Compromise."
At the Global Baggage Tracker page:
At SkyHigh, we don't like to think of your missing luggage as being "lost." Rather, that it has embarked on an exciting journey all its own. But rest assured, we're fairly confident your bags do still exist in some form and could be back at home with you relatively soon.
From the Letter from the Chairman, on fees and service charges:
Do you work for free? We don’t. When some one asks us to do something extra during our workday, we expect a little something for the effort. We wouldn’t come into your place of business and ask you for chicken nuggets or to press our shirts for free. It’s all about give and take. And take.
From Employee of the Month page:
After we experienced a sudden drop in employee morale due to shortened smoke breaks and the "unbearable itchiness" of our new uniforms, Michael, SkyHigh's Employee Morale Supervisor, was charged with turning his co-workers' collective frown upside down. Michael responded with a resounding, "Um, yeah, uh, so…" and leapt into action...
Finally, displaying the leadership skills he has claimed to possess since joining SkyHigh, Michael made an impassioned plea to his coworkers: "If all of you just pretended to be a bit happier and more motivated around here, we could stop having these stupid meetings every morning at 5:30!"
The staff responded, sending Spirit scores soaring to a record high. Now, nearly 4.8 percent happier and more motivated, we here at SkyHigh have truly never been more ready (according to tests) to deal with the everyday anguish of keeping our customers un-angry.