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January 16, 2005

Comments

James Governor

there is an interesting article by Charles Handy in this weekend's Observer - he points to a "donut model of the organization" and makes the case to treat insiders as outsiders (contracts, service levels), and outsiders as insiders. i was going to blog on this, but seeing as you are already on the subject
http://observer.guardian.co.uk/business/story/0,6903,1391324,00.html

Johnnie Moore

Amen 2.0

The idea of brands as solid things has its uses, I guess. In the end, though, it's just people talking. I'd like to have some good conversations!

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