I hate Comcast...

I normally don't rant about negative experiences on my blog, but I'm hoping that my little post about how much I hate Comcast will bubble up high in Google rankings and that SOMEBODY at that company might think about improving their customer experience. It's all about the power of the customer, baby. Might as well stop spending millions on smiley-face advertising to get new customers, because  the viral nature of the blogosphere is guaranteed to counteract it. So you really don't need to keep reading unless you're interested in a case study on terrible customer experience.

This is how bad it is: it's taken me 3 weeks to disconnect my service. When I cancelled, the gal in the billing department kindly informed me that I'd have to call customer service repeatedly to disconnect my service or else I'd keep getting bills (yes, that happened. Thanks for the heads-up.) I then received collections calls almost every day for several weeks. And every time, I'd repeat my story about why I didn't owe anything and requested that they stop calling me. And then the phone would ring the next day: "Hi, this is Comcast. I'm calling to see if you can make a payment today." Someone finally figured out that no one ever officially submitted a disconnect order. The funny thing is, I thought they'd disconnected my service because my service wasn't working. Just a bunch of static. (I'd always had problems with the digital music channels.)

3 weeks after my initial call, the contractor showed up at my door  to collect my cable box... and whadayaknow, another contractor showed up (from a different contractor company) to do the same thing. Both of them nodded knowingly when I remarked on Comcast incompetence... they both said they'd heard the same thing from other cancelling customers.

Last straw: I just got off the phone with -- guess who -- Comcast. I'd given back my box and final payment a week ago. Apparently my number got back in the collections cue because they keep billing customers after the cancellation date. Why? Because the actual line outside isn't disconnected. They have to send someone out to disconnect the line (which happens 4 weeks after cancellation) and then the customer is credited back the amount they paid. So the obvious question is, why didn't the contractor who picked up my box disconnect the line while he was here? This has got to be costing Comcast a fortune in repeat visits, billing, customer service, collections, and any residual customer goodwill... all because their cancellation process is broken.

There's more, but I won't bother going into the details. It just feels so good knowing that with a single diatribe, I can inform potentially thousands of potential Comcast customers that they'd be better off finding an alternative for their cable TV service.

Comments

[tim]

Few have been able to answer this question. I have Comcast and would like to get The Ski Channel?

http://www.theskichannel.com

[Chaya Topas]

Comcast is the absolute worst internet service provider I have ever worked with. I had to file a complaint with the Better Business Bureau in order to get my service- which I had prepaid for, hooked up. It took them two months from the time I received my equipment and self installed it, until I actually got service. And then they billed me for twice the amount that they said they would. They could not possibly be more incompetent or rude.

[DCC]

Hi what can i say that's messed up they don't care they just wanna collect money
i was a comcast technician and i am gonna go back with them next week the only thing i can suggest is swith to dish network they got way better and more chanels i got it at my house now about the subcontractor techs we get our work orders at the shop and we run the route comcast tells us to do what eva it takes to get the money from the custumor i always try to take my time with the customer and make sure he/she is satisfied with the service and i explain 1 2 even 3 or 4 times how to work the on demand and etc but not a lot of techs do that they connect at the pole conect your box throw the remote and the book on the table and ask you for money ...... i am sorry for ya'lls experience and i hope you switch to dish trust me it's better for me it's a job i need to do something so i can survive .....
sincerlly
D>C>C

[Kasey]

We've been a comcrap (as everyone i know calls it) customer for about 6 god forsaken years as they have monopolized out area and there's no one else. Our first hook up they told us that stepfather (who the apartment's name was in) didn't have to be there, so he went to work. The guy comes and they tell us oh no he has to be here or they won't do anything. So the guy leaves, promising to come back. After about an hour of talking to the CSR they gave in and said we could just fax his DL and they'd start it.

Things were ok for a little while, I remember being amazed at how fast the internet was going and we didn't really have any problems with the cable. Then we started noticing it slowing down. After having enough we called and they told us they'd get around to sending a guy out. he came out and gave us a bs answer about a filter problem and monkeyed with the cable. Upon looking over his shoulder at the speed settings he had us on my dad noticed they had turned us down to a slower speed. When we called the tech on it he of course apologized and turned it back to where it should be. Sure enough about a month after he left our internet began running slower.

Fast forward to this year. We've been experincing a disconnect problem about once a month where our signal drops reconnects drops reconects at a 5-10 minute interval. What happens when we call them about it? "Its showing me that you're online now so there's no problem and no need to send out a tech" Nevermind the fact that as soon as we hang up it starts the crap all over again. I personally play mmos and to be disconnected every few minutes when we pay for "highspeed" is awful.

Month ago we decided to take the apartment below us since my fathers knee is bad. We called to have the service switched and the one upstairs turned off. We had planned on getting rid of our home phone with ATT because all of us had cells and we don't use it but we saw the add on tv todo the digital phone and get a cheaper price. the Csr on the phone also asured us that they had battery back ups and things like that thay kept us from having to worry about being without a phone (we live in miami so we get hit by hurricanes, last one we were without cable/net for a week but we still had our house phone).

Tech comes to the new house starts setting things up and cannot get the main pc to see the internet, however he asks for a laptop so he can test the wireless, I lend him mine and low and behold it works. So the guy says job done and starts to leave. What about the main pc, who cares if the laptop works, we need the main pc to run our network. Tech states that they're just responsible to get one connected. Time to call comcast again, after 15 minutes on the phone they tell the tech he has to hook up the one pc we want hooked up. He ends up leaving 3 hrs later when he still hasn't fixed the problem, my father that knows generally how to do it ended up getting it and the other 3 pcs connected.

So 3 days go by and we're still moving and unpacking. We're sitting down to watch tv and it goes out. Now we've been comcast users for 6 years- this happens regularly so we whine and wait it out. Usually we get about 4-5 outages a year at the LEAST. After calling the next day (everything wen out late at night) to see if there's an outage we find that no there isn't and out cable should be fine. Obviously it isn't so we schedule a guy to come out -3 days later. Now while this is all happening we're missing calls (since they talked us into getting digital phone through their crap) from our land lords, causing them to become pissed enough to send our buildings security by and reem us out.

The tech gets here and right away tells us the problem. The tech before had finally came to disconnect us and instead of only disconnecting upstairs HE DID BOTH CONNECTIONS. They must really only employ the best of the best. I will say that the guy who came to put it back on was very kind and helpful he got us right on. Also to add we were supposed to get a $25 credit for the down time-never saw it.

Now to why I'm reading these and filling out this post - my nets currently down and I'm at a friends to check my email and such.

We are approaching huricane season and are having high wind storms and it knocked out 8 county s - including mine or so we though. We called their number to here the same message for 2 days saying that there's an outage in our neighborhood don't report. Finally after 3 days of no phone no internet no tv we called to see when it sohuld be up to have a CSR inform us that there is no shortage in our neighborhood and had we called and reported sooner we'd have net now but we have to wait 2 more days to get a tech out here to see to the issue. We politely told them that their machine had been telling us there was and the csr began belittling us telling us we should have reported and the machine was wrong. When we asked to speak to a supervisor we were informed that they do not forward calls to them any more but we could call a different number and someone would get back to us - fat chance.

So I will be waiting to play the waiting game with them on Sunday.

-very dissatisfied customer

[Sabrina]

I would like to add to the disrespect and total disregard of the comcast clients.
I never had a problem with Warner Cable. I had it for at least 15 years. I had moved a few times and they were always accomodating.
When the transition happened however, they sent an unexperienced tech to convert my pc into the bundle package I had purchashed.
He tried to do his job, but ended up frying my pc! His supervisor came over, looked at it, and said "I'm sorry,he didn't know what he was doing, he should have recognized that the pc was too old too handle the disk."He then left saying he would call HIS supervisor.Meanwhile, my phone is disconnected because of the mistake.
After about 2 wks. (after calling and calling) I heard from the first supervisor that it wasn't their fault.
It was MINE, and I should have told them my pc was about 3 yrs old.
Needless to say, they have never offered to pay for the pc, just charged me late fees for equipment which I turned in (on time)when I switched to Direct TV. It took months for them to recognize that I had turned in the equipment. All the while interest, and credit reporting were going on! I am still in a battle after 2 years with my credit, it's ridiculous!
BUYER BEWARE!!!

[Jennifer]

My most recent Comcast customer service experiences involved an attempt to get my weak internet signal strength fixed, which required the installation of another outdoor cable. I learned that when dealing with Comcast, one does NOT catch more flies with honey. Here’s the run-down of what I learned from the experiences:

They don't keep their appointments within the 12 hour window that is given, and if you ask to be contacted by the technicians before they come (so you can be there), you are told that they will make that request, but there is no guarantee. Lovely! I guess we’re supposed to be “understanding” of this. So I was, and thanked the person for their help, with a smile in my voice.

When the technicians came, one guy was very polite and professional, but the other one was trying to get me to tip him to upgrade my channel offerings that he could “fix” at the cable box up the pole. All hail to the powerful cable technician. Of course I said no because 21 channels of basic cable is good enough for me. I’m not a big TV watcher.

When they have to come back a 2nd time after the first sloppy installation attempt (I'm no cable installation expert, but even I know that loose cables are dangerous!), you will be given another 12 hour window during which time you'll be waiting captive and vigilantly in your home to listen out for their arrival since there is no guarantee they will call to give you a heads up. In my case, they did not call.

There is no "supervisor" call back ever, even after REPEATED polite requests. The surefire way to get a call back, is to take more of your precious time to fill out the automated customer survey following each Comcast phone interaction. When you do eventually get that call back, be sure to keep your voice even and don’t let it show that you are upset that it’s been over 20 days (two of them being PTO days) since the first phone call with only a partial resolution, because if you do, the person calling you to resolve the complaint, will turn on you. You should suck up to them until the bitter end if you want to keep things pleasant. Just as long as you know that when dealing with Comcast, you do NOT catch more flies with honey. This is no guarantee that things will get done smoothly and efficiently (did I just use those words in the same paragraph as Comcast? Blasphemy!!!)

There is NO accountability. When the "technicians" come out to do the work, it is a free for all. If it’s not done correctly and you have to call the “customer service reps” back yet again, you will hear that the technicians are contracted and since they are not Comcast employees, there is not much control over the quality of the work.

The harder one tries to get the issue(s) resolved, the longer it takes.

And lastly, I’ve heard of “going postal”. I wonder what the comparable phrase would be here for Comcast haters? Any suggestions???

Under the circumstances of the pervading issues with this company, I think that employers should include "waiting for Comcast" as standard PTO employee requests.

[Jennifer]

My most recent Comcast Customer Service Experiences involved an attempt to get my weak internet signal strength fixed, which required the installation of another outdoor cable. I learned that one does NOT catch more flies with honey. Here’s the run-down of what I learned from the experience:

They don't keep their appointments within the 12 hour window that is given, and if you ask to be contacted by the technicians before they come (so you can be there), you are told that they will make that request, but there is no guarantee. Lovely! I guess we’re supposed to be “understanding” of this. So I was, and thanked the person for their help, with a smile in my voice.

When the technicians came, one guy was very polite and professional, but the other one was trying to get me to tip him to upgrade my channel offerings that he could “fix” at the cable box up the pole. All hail to the powerful cable technician. Of course I said no because 21 channels on basic cable is good enough for me. I’m not a big boobtuber.

When they have to come back a 2nd time after the first sloppy installation attempt, (I'm no cable installation expert, but even I know that loose cables are dangerous! ), you will be given another 12 hour window during which time you'll be waiting captive and vigilantly in your home to listen out for their arrival since there is no guarantee they will call to give you a heads up.

They do not have a "supervisor" call back ever, even after REPEATED polite requests. The surefire way to get a call back, is to take more of your precious time and use your cell phone minutes to fill out the automated customer survey following each Comcast phone interaction. When you do eventually get that callback, be sure to keep your voice even and don’t let it show that you are upset that it’s been about 20 days since the first phone call with only a partial resolution, because if you do, the person calling you to resolve the complaint, will turn on you. You should suck up to them until the bitter end if you want to keep things all cotton candy and pleasant. Just as long as you know that when dealing with Comcast, you do NOT catch more flies with honey. This is no guarantee that things will get done smoothly and efficiently (did I just use those words in the same paragraph as Comcast? Blasphemy!!!)

There is NO accountability. When the "technicians" come out to do the work, it is a free for all. If it’s not done correctly and you have to call the “customer service reps” back yet again, you will hear that the technicians are contracted and since they are not Comcast employees, there is not much control over the quality of the work.

The harder one tries to get the issue(s) resolved, the longer it takes.

And lastly, I heard of “going postal”. I wonder what the comparable phrase here would be for Comcast haters? Any suggestions???

Under the circumstances of the pervading issues with this company, I think that employers should include "waiting for Comcast" as part of their standard PTO reasons for employees.

[JMP]

So what do you do when you come home and your front gate is open and you don't notice anything wrong, but my husband noticed that someone was digging in the one corner of our yard. I checked with a neighbor and she said it was Comcast. Who gives them the right to come into our yard when were not home. Especially reaching over the fence to open the lock. My poor plants under the palm trees are smothered. Not to mention a child could have gotten into our yard and possible drowned. No one came to the house to tell us that they wanted to dig, or we would have been more than happy to stay home and watch them work. Were our my rights as a home owner who pays taxes.

[Average Joe]

Dear Rose at Comcast,

Thanks for hitting me while I’m already down. It’s nice enough to be unemployed, but to be harassed by an “systems engineer” at Comcast for wanting to get my internet up and look for jobs was just over the top.

My house’s Comcast has been down for nearly a week (it’s still down) now. We first were told to remedy the situation with a new $5 modem, because ‘that doesn’t make sense.’ After that obviously didn’t work and knowing they should have sent a systems guy to our house (they hate doing as per below), they decided to disregard their stated 24/7 customer service and wait for my roomates and I to call and demand someone come on site to fix the problem.

The real kicker is that my girlfriend’s Comcast network, in our nation’s capital - Washington, DC - has been down for weeks now. Each time they call to get someone to come down, they are assured that someone will be there “that day.” Do they come? NO!? Has she received a call when they said they would come by? No!!

For the hundreds of thousands of other Americans struggling to search online for, apply and hopefully get their next job…. Thanks for caring Comcast. You’re lack of concern for average citizens is a crime. Expect to hear from me again when the guy “forgets” to come – or harasses me for not having a job.

[Kandice]

I totally respect everyone’s opinions, you like what you like. However some comments left on this page are extremely absurd. It’s like yes I have Comcast and yes sure I’ve had my fair share of problems like with any company. Hell the bank has charged me overdraft charges in error, the grocery store has charged me for laundry detergent in error, AT&T has took automatic payment out my bank account for services that never got installed, but so what shit happens and it gets resolved. So here are all you Comcast haters who obviously haven’t tried hard enough to get you problems resolved.

Those of you who have problems with their price and the way the business is run should take it into perspective, “what if it were your business?” Like all companies, they have to make money they cant give out shit.

And they do have slower speeds for people who don’t want such a fast speed, do your research before you get on a website and criticize.

Then there’s you complainers about not wanting all the add’l things like the MacAfee, and email. Well that’s good for you however 97% of people like things that are free. And yes, your right sure they probably find other ways to charge your for these things however it is important you analyze this properly. If AT&T is 5 dollars cheaper and the speeds aren’t even comparable especially in areas like Castro Valley where Comcast just launched 50megs and in addition you receive free virus protector. That something to consider, seeing as to how if you have AT&T or another internet provider you’ll either have to pay for the virus protect or/and pay for geek squad to remove all the shit off your computer. So lucky you, you don’t need the virus protector and you wish they’d reduce your bill because you don’t use it. Well hell McDonalds doesn’t take .30 cents off when I tell them no lettuce. You don’t go in Macy’s and brag about wal-mart prices!!!

Then there’s also you cry babies about paying money to rent the equipment. Ok there’s options… You have the option of purchasing your own modem, maybe this is something you should consider if the rental fee is bothering you. Also consider that when its time for a new modem, and they are generally reinvented and improved yearly you’ll be back at Best Buy purchasing another versus going to you local store and doing a very simple swap. $3 X 12 … what’s that $36? So for $36 bucks you upgrade anytime you need to and swap it out if for some reason it isn’t working properly. Very different from when you purchase one huh, kind of like AT&T makes you do. But once again its about choices.

Lastly, you people are complaining about Comcast long lines but let’s think of it this way, you go into Comcast and return or exchange your equipment, you get a receipt and your job there is done. Other companies… lets see, you ship your things via UPS or pay their pick up and or delivery fees, and yes Comcast charges pick up fees but that goes back to the choice! You can even go to Comcast and get Remotes, cant do that with Dish, but sure they’ll mail you one. Lol, so your dog chews up your remote and you have to be mailed a remote. Hope you have patience now lady, you’ll need it. A line aint nothing compared to our postal system, lol… hope you don’t need a remote anytime near a holiday! J but hey anywhere you go there’s going to be a line, so prepare yourself better before going to a place such as this. Or tell your friends in line with you to catch up with technology and pay their bills online or call or something. Shit you cant blame Comcast that their customers are walking in and standing in long lines to pay their bill at the last minute or when they get their Social Security checks.
CHOICES PEOPLE CHOICES. WE’RE ALL ADULTS!!!

Cordially,
Satisfied Comcast Customer!

[overallcommunications]

I hate comcast so bad am going to create a website just for people to talk about their horrific experience with them, I,ll call it Death to Comcast.com

[Brian Pineda]

Gawd comcast internet sucks! I hate watching TV and most of the true 411 i get is from internet. But its really hard to keep up with the world when you have Comcast.

Comcast basic internet is phukking slow! ATT internet is was what i had b4 comcast and it was way better, never had any problems with connection or connection speed.

[Victoria]

I am about to have a very bad comcast experience as I am still on the phone with a customer service rep to try to resolve a simple billing error, which is comcast's fault but they are still having a hard time trying to fix the problem...

So for all of you who are interested here is a link to comcast's executives. Maybe it's time they hear directly from you.

http://www.comcast.com/corporate/about/pressroom/corporateoverview/corporateexecutives/corporateexecutives.html

[Sherry]

I hate comcast because April 2008 I signed up a new company for comcast business services and they came out and installed it, however, never got it to work because someone had cut the main line to the building. So they sent a request to fix it to comcast construction, however, it is now March 2009 and they have yet to complete the work. They saw fit to bill us for over $400 in service, before terminating it for non-payment, that they never delivered, that their system knows they never delivered, and sent us to collections for it. They are the worst and stupidest company ever. I hate they so much over this I'm even switching my home service to Verizon.

[Fed Up]

Look "no one in particular" from the Feb. 01, 2009 post, get over yourself. Sounds like a great fulfilling job you have working on behalf of Comcast. You're doing a great job of promoting a customer service oriented image. Your comments are indicative of that evil company's true sentiments. You don't care about the customers, you are just driven by money. Most of us are frustrated with Comcast because we have 9-5 jobs and have to call late in the evening after we've gotten home, cooked dinner and put children to bed. By that time, yes, in light of the unprofessional and inept service that Comcast provides, we ARE frustrated. Multiple phone calls yielding no results WILL make us angry. If Comcast didn't have such a monopoly in many areas, many of us would have left that racket a long time ago and moved to another service provider. As soon as I move to a city with options, Comcast will no longer be a service I use.
After setting up auto-pay on the Comcast website, several billing periods went by without deducting the money from my account. I noticed after the first one. I took the initiative to call Comcast (we don't all sit on the couch, stuffing ourselves with food, watching tv all day, failing to pay our bills as you seem to think - most of us do work and pay attention to our bills, which is how we discover Comcast's f**k ups). When I called, Comcast told me "oh, it takes another billing period for it to kick in, but your balance is set to be deducted tomorrow actually." I thanked him (Yes, when it appears that our problem is resolved and the CSR is polite, professional, and seemingly helpful, we CAN be polite and thankful in return). That was almost a month ago. I came home today to finish a project and submit it through email. When I went to email it, my Internet was down. I called Comcast. I was told by a rather abrasive woman that my bill was unpaid and in its third billing cycle, so my Internet was shut off. I had a right to be pissed off. I told the CSR about my set up auto pay and my previous phone call and the substance of that call. Oh, she said, it shows up here that you called but has no detail of your conversation. I also see that you set up auto-pay about two months ago; well it takes around a month and a half for it to actually start working. WHERE WAS THIS NOTIFICATION ON THE WEBSITE?! I wouldn't have bothered to set it up if it was going to cause this many problems. I informed her that the rep I spoke with, told me that my bill was set to be deducted the day after I spoke with him. Her response was again, well it doesn't say here that you were told that. So what was she implying, I am a liar?! That is what is wrong with you f**king customer "service" people: you don't want to believe us. That is great. Piss off your customers and drive us away. The best part is that my auto pay set up was visibly in the system but I was treated like a deadbeat because the automated system is slow and deficient and I had been given incorrect information by the first guy I called. This company is awful. This is a racket and a monopoly that needs to be shut down. At the very least, Comcast needs to fire a lot of "customer service" employees and revamp its internal communication. I obviously intended to pay my bills through autopay. It would have been nice to have a) gotten the right information on the website b) gotten the right information from the customer service rep and c) gotten and email or a phone call before Internet was shut off to tell me "hey, we see that you have autopay set up but it still hasn't kicked in (b/c we suck) so you need to make ANOTHER one time payment before it does. But that's not the Comcast way. Burn Comcast.

Thank you Jennifer for letting us vent about this awful evil company!

[comcast sucks balls]

Hey Jennifer, I appreciate your post on this site as I also have very similar feelings about comcast customer support. I have a whole blog about it and I have placed your story on my blog at;

http://comcastsucksballs.blogspot.com

Check it out!

[comcast sucks balls]

Hey Jennifer, I appreciate your post on this site as I also have very similar feelings about comcast customer support. I have a whole blog about it and I have placed your story on my blog at;

http://comcastsucksballs.blogspot.com

Check it out!

[no one imparticular]

I'd like to start off by saying i appreciate all the nice customers that call in and are polite and patient with us on the phones at midnights, as i understand we at the national level hcan do very little but we do try to help. as for theose of you that call in screaming because your 90days past due and have some "extreme medical issue" that requires your phone or internet services, you can still access 911 emergency services while in a pending disconnect (when your stuff doesnt work but your phone calls us)so suck it up and pay your bill!(you wouldnt have this problem if you kept up with common sense--you have to pay it once a month whether or not you recieve a bill in the mail-- ) As an employee third party to comcast i work the midnight shift and I have to say to all the idiots that call in at 3 am we know you want someone local but you should understand that local means open when your lazy american butts decide to get off your f*ing couches to go to work, which means between 9am-5pm for the most part, so don't complain when you get a rep from canada, then say we're stupid, Hey I have an IQ of 160 and i have a life outside of my TV! who'd have thought there was such a thing, it's not much wonder almost all of michigan is on WELFARE, your all too lazy to fix your own goddamn issues and get the hell off the couch.
Yes, it seems insensitive, but at least i have a job, and a life, plus you all seem to convieintly just gotten "out of the hospital" I probably have more medical ailments then you and I don't even have that excuse for not paying my bills, oh and i hold down a 40+ hour a week job listening to you complain about stupid sh*t.
cable is not the end all be all to life and if it is maybe you should go hide in a closet listening to EMO music eating corn chips and cutting yourselves.

I have a point, now think about it

[jan]

Comcast is a Fraud. They hire Sub-Contractors, who hire fellons, rejects and all other trash. Most of them are pissed because they haven't been paid. I talked to a guy who had been fired by the Contractor, but still had his ID. Who are we letting into our homes?? Comcast is not concerned about this. Then we still get horrible service. Boxes with roaches in them. Over inflated bills. At@t should get off their asses and take control - give us quality service, with employees that give a Damn!

[joe Long]

Comcast sucks! They intentionally lie and decieve, and then deny they did anything wrong. After being promised there would be no additional charges, they charged me $25 dollars for adding a $5 additional service to my total cable.
We need Congress to pass a bill breaking the franchise system where only one cable option is available to the consumer. It's a legal monopoly and the grounds on which Comcast shows no concern for the best interests of their customers, and screws them whenever the opportunity arises!
They need to be stomped on like the insects they are-their charges are unconscionable. Their day of reconing is at hand!

[Comcast Sucks]

Jennifer,

I feel your pain.

Comcast exists because it has no one (or very few) able to challenge its monopoly status. That's why they have little incentive to improve customer service. I wish they would take the money they spend on those commercials and use it to help their customers out!

[Dolores]

I hate comcast too. We are having issues with them as well. We got a new phone line through them. Then what do you know...they canceled our bundle service. Our bill was over $400.00!!!!! I called them today and they said that once it has been a year the bundle is canceled, you (the customer) is supposed to call and reactiveate it. Would have been nice if someone told me this. The worker even said you cant tell the the bundle isnt active by looking at the bill. I asked her what happens about the extra money we had been paying for the past couple of months. She told me basically that it was my loss. Obviously I am not going to accept that answer and I asked to talk to her manager. I was on hold for 20 mins!!! I swear they put people on hold and hope that they will hang up! I wasnt going to. They then offered to credit the account the ammount that we have over paid. She said that she was going to put us back on the bundle. Well, I get off the phone with her and an hour later I decided to check the weather on TV. Guess what?!?! We didnt have any cable.... Wonderful service....

[Todd]

The best part about Comcast is how they give back to the community. I can't think of another multi-million or billion dollar corp who has created so many jobs for the mentally handicapped. I know I have talked several times with a severely mentally challenged employee who was of absolutely no help at all, except for instructing me to unplug everything, wait a few minutes, and plug it back in. All in all I am just grateful that at this day in age there are real employment opportunities for so many challenged people.

[n/a]

Does anyone know if Comcast will be carrying The Ski Channel? I have not heard mention if they will be carrying it.

Thanks,

[MC Murphy]

I just spent an hour on the phone with comast so I could downgrade my service and essentially pay more for less channels (promo offer ended and they can't extend) and then they have the nerve to charge me $20 to have the technician come out. This is what a monopoly feels like and it stinks.

[Juliana]

As it was not bad a enough that the technician has to come to your house to make any changes to your services they can't tell you the time he is coming but a window of four hours (which for me is half of a work day). I was very dissapointed that they couldn't tell me what time he was coming in, finally we agreed the window of Friday between 4:30 pm to 7:00 pm, so no bad I would just have to take 45 minutes of from work. They told me they would call me 24 hours before my appointment but never got the call, so I called this morning only to find out that the changed my window to 4:00 to 7:00 pm, so I now have to take an hout an a half of my work becuase they couldn't guarantee he was going to be at my house after 4:30 pm. I decided to play with my luck and be at home at 4:30 pm, hoping he won't show on time. Wish me luck

[Rick]

Thought I would also vent my frustration with Comcast as well.
I moved into a new home and called to be connected to Comcast cable and internet.
All went well but the installer said the buried cable was bad.
He laid out a new cable across my yard
and stated the cable would be buried within two weeks.
After a month and the cable still laying in the yard I call Comcast to find out the installer never scheduled to have the cable buried.
Comcast had someone out to bury the cable within a week.
The job was done while I was at work.
I notice about a week later my gutter downspout bashed in and the siding damaged right where the cable was run.
I notify Comcast about it and they said someone would call me back.
A Comcast representative stated they would come by my home to evaluate the damage.
This representative never showed but instead the subcontractor who buried the cable.
I basically had to settle for them just repairing the downspout.
I called Comcast back and was told they are not responsible for the actions of the subcontractors they hire.
I asked for some type of compensation from Comcast for all the aggrivation and was quickly turned down.
I was told they didn't damamge my home the subcontractor did.
Comcast sucks, if it weren't for the trees in my yard I would have gladly stayed with Directv.
I had them for 10 years and no problems at all.

[Elaine]

I also HATE comcast- i had written to the head of comcast customer service about my horrible customer experience with a service lady only to have that lady call me the next day about my e-mail, in which she never even apologized or fixed the problem!

[George]

I think that comcast has such pitiful customer service is that the people that work on the phones are treated like crap. I should know I worked for them for 4 years. Time after time we were told we were the lowest form of life and if you didn't like it quit. At least if you can say do you want fries with that, you would be treated with respect. respect something comcast needs to learn. Too bad the god at comcast is money not the people that make it for them

[Sasha]

I am, most unfortunately, a Comcast customer and I believe they are, in all honesty, the devil. When I lived in Philadelphia, a few months ago, they were not the devil. all the service I received was prompt and courteous. My installation happened on time and my cancellation was even quicker.

Then I moved to Connecticut.

It all went downhill. To Mr. Post from 2005 talking about how customer bad days make customer service unbearable, let us keep in mind I was having a GREAT day. Paid every two weeks, life going well, fulfilling job, but then Comcast.

I called in the middle of June to set up an installation for the following week, while I would be on vacation. I had to ask a coworker to wait at my place during the "time frame" so the installation could occur.

Nobody from Comcast showed.

Why?

Oh, because even though the WORK ORDER said to call phone number A, they called MY cell phone and I was out of the country.

Upon my return, I called, livid, as I'd not only come back to no service, but my coworker had wasted her time in an apartment with no television, internet, or phone service. Lucky her.

At that point I dismissed Comcast and called EVERY other provider I could think of. None of them serviced my area. Not even Verizon. It was like my street was Comcast only. So I had to go through the motions, again, to get service.

Once the installer guy FINALLY came (and he spoke little English), he installed everything but did not do a test call to make sure the phone worked. When I went to use the phone, after he'd left (as I had to return to work because I don't spend my days at home), I noticed I had no dial tone. Now, Comcast man had plugged in one of his test phones and called my cell phone, so I figured it was ok. Clearly not. So I called customer service, pissed again because this was my hundredth phone call to them about some pissy job they'd done.

The ignorant dropout (no offense to dropouts who are NOT ignorant) on the other line told me I had to set up a time to have someone come back out to see what the problem was because she couldn't fix it on her end. I explained to her that I was not inclned to waste another 4 hours of my time with them and that someone in tech services needed to get on the ball. She got an attitude, I got an attitude, and I hung up.

I then called my friend who works for Comcast, in Boston, and explained my problem. He, bless his heart, had my problem solved in 5 minutes. Come to find out, Comcast man had plugged the cables into my modem improperly. All I needed to do was switch them. Really? And ignorant dropout couldn't have told me this?

So, fast forward to today; I wanted to sign up to pay my bill online. Simple enough. Too bad, after filling out the form, I have to wait for my PIN in the mail. I signed onto the online help chat to see if I could call someone or have them give me the PIN number so I could make a payment. Ali Baba tells me no. The FCC prevents them for giving information over the online help chat. Hmpf, not very helpful, because, really, who is going to steal my account number to pay my bill? I think Id notice if they switched the address to give themselves service as I wouldn't have it anymore. There is nobody to call, nobody to write, and no way for me to pay my bill before Comcast decides to put my PIN in the mail.

WHY must they make life so difficult???

[Mari]

Another frustrated hater of Comcast. This past winter, when Sacramento experienced "big wind", Comcast television AND internet service was out for three whole days. Did we get a credit - oh no. Then my very limited, but expensive Comcast started getting squirrelly, or should I say Slowsky. Not often am I able to have attachments actually go with an email. I'm talking relatively small attachments, Word docs, maybe 8 to 10K in size. Such luxuries are afforded on my FREE Hotmail that has much huger storage AND predictive addressing.

I have called to get a fix on the attachment issue three times, and the CSR claims that they cannot escalate the call to someone who can fix it. They take all of my information, stating that a tech will contact me. HA! In which lifetime? And THEN, they will close the call with "Did you know that for $5.00 less a month you can also have phone service?". Poor CSR's just following their script, and have to listen to derisive laughter and the response "Since I am calling to complain about low end service, do you really think that I would put all of my eggs in one basket?".

Inevitably I will get off of the phone and see some Comcast commercial that is slamming AT&T, to my amusement.

[Jim Bob]

I am moving to a new residence on August 3rd.  On July 21st I went online to move my service.  After going through most of the process I was told by the Comcast movers edge representative that I could not put in the transfer order because the current resident service had not been turned off yet.  Even though the current resident had put in a disconnect order in for the 25th I would have to wait until after the 25th.

On July 27th I go back online and start the process all over again.  After repeating everything again because Comcast has no way to save the previous work I am told that I can not complete the order because I have a past due bill.  I am told as soon as I pay the bill they can process the order provided I have my payment conformation number.

On July 28th I pay my bill and get the payment conformation number.  After paying my bill I again go online to transfer my service.  After going through the entire process a 3rd time I am told that they can not complete my order because I have to wait 24 to 48 hours after I make my payment for them to take my order. 

Now I am upset because I pretty sure I will not get my service transfered on the day I need it transfered.  But I wait.

On July 31 I go back online, fill out the transfer order and start chatting with the movers edge representative.  Just happens to be the same rep I chatted with on the 27th,  Emma Rosa, cbu34577, so I express that I was upset with her for telling me false information about my payment.  Her response was that she did not remember our conversation.  So we go through the entire process and she tells me that I can have my service transfered on the 3rd.  I double check with her and ask her to repeat the info and make sure that I can have my service turned on on the 3rd.  She says yes sir it will be done on the 3rd and I will send you a conformation email stating this.  I ask her when I would get the email and she says about 30 mins because she has to put all the information in it.  So I say ok and goodbye and go to spend time with my family.

This morning I go to check my email and get the conformation email telling me that my new service will be turned on on the 6th.  Not the 3rd like I was told and confirmed. 

Now I have to suffer with no phone, internet or TV because I was lied too by comcast CSRs.  All of this could have been avoided if the first CSR I had chatted with had told me about he past due bill and the 24 to 48 hour waiting period.  I could have paid the bill on the 22nd and transfered my service on the 27th with plenty of time to get an instillation slot on the 3rd.  But no, I have to suffer because Comcast does not properly train their workers.

There is a way for comcast to make this right.  The place I am moving to has working service we know that as the previous service was just turned off.  I have a cable modem and I know how to attach the cable to it.  Comcast could be nice and program the MAC address of my modem into their database on the 3rd even though the tech won't be out for a few days.  Lets fact it the tech is going to check the line signal and then call back to the office and tell them to turn on my service.  I use Linux so there is no software to download or configure.  All they have to do to make this right is turn on my service on the third and then send out the tech to check everything on the 6th.  But NOOOO they will not do that.  I'm sorry sir we can not do that, the tech has to look at the lines and make sure the service that was working just 7 days before is still working.  The tech is not going to do anything but make a phone call.  I will have the modem hooked up and my computers hooked up before they get there.  Why can they not do that?  Because their procedures do not allow them too.  That is right, there is no physical reason why they can not turn on my service the day I was promised.  They will not do it because they do not have a procedure for fixing the problems that they created in the first place.

So what has comcast done to make a very unhappy customer happy?  NOTHING, that is right they have done NOTHING except to say I'm sorry you have had so many problems.  They have it in their power to fix this and they will not... 

YOU SUX COMCAST.....I will be posting this story every place on the internet that I can and any other outlet that will listen...
P.S.  I called the comcast office to find out who I can lodge a complaint with about the lack of service I received from the CSR.  Well the supervisor at the local office just called me back to tell me there is no number or person to talk to.  That is right, if a comcast CSR does a crappy job there is nothing you can do.
P.S.S.  I was also just informed by the supervisor that the CSR messed up my order and was going to charge me $52.50 for the Basic TV service that I have.  I am currently paying $14.95 for basic TV service and sure do not want to pay that increase so he fixed that.  And another thing is the CSR NEVER informed me about ANY instillation charge or the fact that I would have to pay my first months service up front when it was turned on.  So now not only am I not getting my service on the day I was confirmed to get but I have to pay up front and extra for the move.  Also if I had not called the office I would have been charged an extra $37.55 for a service I did not even order.
I found out that I should have access to FIOS and wireless within 6 months and I will be telling comcast where they can put their service at that time....

[Ben]

I am unable to think of any business with which I have had dealings that is more deplorable than Comcast. Moreover, I know of no other company that has so little interest in accountability or accurate knowledge of customer satisfaction. The day Verizon lays the FIOS cable in my neighborhood, I throw Comcast out.

[egodoc]

comcast is off the wall...our location has comcast willow grove (suburban philly)...we have premium channels and so needed the basic hd box when these channels went hd (hbo, for example)...and of our various tv's (all cable-ready), one doesn't have the box and so only pulls in the basic 100+ channels..no problem...the first one was free, $9 for additional, self-installed and so no installation fee...simply, huh? But my son will be renting a house the Temple U campus with three other buddies...Comcast Philly is an entirely different planet...aside from the absurdly high installation fees for a house which is already cable ready, we've now received 4 different prices from four different reps. Apparently in Philly these students are forced to get the basic hd box even for basic cable (no premium channels) and to top it off there will be a charge of $17.95 PER BOX(!) for a technician to come ou and install the same boxes we self-installed, which isn't permitted there...all this to connect a cable from the wall jack to the box, and a cable from the box to the tv...rocket science, huh?no way around it...WHAT A RIP OFF! So much for quasi-regulated monopolies that can't even give us the same numbers each time we call...went on-line to chat with a rep about packages and this rep gave us yet a other figure for what the amount would be and after asking her a number of questions which she couldn't answer she finally ended the call telling me to call the 800# after spending nearly 30 minutes of my time with her alone.

[Hachi]

Comcast certainly does suck. They came into the Western Mass area as a cable company. Every 6-8 months they increase their rates, accompanied with the removal of 3-6 channels. The last removal was the last straw! WHY did they remove channels? So Internets subscribers could get more bandwidth! WHO CARES? You're a CABLE COMPANY in a small town.

So, goodbye Comcast! Friday I get Direct TV, 4 times the channels for $10 less a month!

[T E]

As a marketer, I have never been so insulted or have I ever dealt with such a disgraceful company as Comcast. I recently relocated to the NJ area and ordered Comcast's bundle package consisting of cable, internet and PHONE service.

On the day of my appointment, of course, the technician doesn't show, or at least to my knowledge, he never showed. After I waited up until 30 minutes before the end of my scheduled 4 hour window, I decided to call. I was told that the technician called my phone number at 9:30 am and company policy says "if no one answers the phone, then we don't ring the door bell." I thought to myself about how STUPID a policy that one is...my thinking is this, I'm primarily on a cell phone (in a brick building) my signal drops or sometimes it doesn't ring at all. Despite that, I was having a bundled package installed because I need a PHONE line.

DirectTV has never looked so good to me, I should have listened to my family and friends from the beginning. A true lesson learned.

[fed up]

I cannot stand comcast. Insight was so much better. I cannot count the number of times they have screwed up. Their online support is absolutely awful. There customer service does not have the ability or the brains to solve simple problems. Their online billing is laughable. It offers no history or break down. There communication between departments is nonexistant. As soon as I have a good alternative, I will switch and never come back.

[Comcast Customer Care (Chicago Area)]

I was a Customer Care Specialist from Comcast Chicago Area for a year and a Sprint PCS Specialist for 3 years since 9/11, and I can say that this is like other companies. Go google and search for every big company: DirecTV, Sprint, Verizon, AT&T, Bank of America, Nokia... no matter if is a cable, bank, phone or any services, always will be a lot of angry customers. Why? Most of times because they are ignorants (avoiding harder words...) can you belive it? Take a look to this experiences...

Chicago:
An afro-american woman called in, requesting Playboy channel. I informed about the price: $16.99
She get mad and says that she heard about can take PB channel and more for $5.00. I told her that only Latino Plan had it.. She say textually and with that afro-american characteristic attitude:

- Latino Plan?
- Yes, ma'am. It calls 'Selecto Completo'
- Are you telling me that there is a Latino plan?
- Yes, ma'am.
- Oh, yeah? Well, I want an afro-american plan, and I want it now!
- Excuse me?
- Yeah! An afro-american plan! If you have a Latino and no Afro-American, that's racists...
- Ma'am... do you speake other lenguague than english?
- Of course not!

Then I had to explain that Latino Plan is for spanish speakers... but if she want to, can get it! (She didn´t)

Not joking!!

SPRINT PCS:

Simple: a guy called it, bc can make calls... after 30 frustrating minuts on the line, and the costumer really mad because the cellphone doesn´t work... he said the key words...

"I don´t hear the line and i cannot call..."

The line????? YES!! You're right!! This amazing stupid guy say that the phone doesn't work because when he pick up (literally) IT DOESN´T MAKE LINE NOISE!! Like landlines... no no no no...

Anyway.. the problem is: There's a lot of people!! Millions! Now, some part of the service will get issues.. it's normal. But, if there's a lot of customers, a lot of problems... that's it. Do you really think that we did not try our best to fix your problem?? Our supervisor take in count time per call... plus, there are more bad comments that good commets... Why? Because the customer don't care about the people that is dealing with millions of yelling people every day!! We are there in your day off, we are there if we are sick, we are there no matter if is raining or snowing, we are there to help you, we are there 24/7, we are there on weekends (including supervisors: only really big managers doesn´t work on sundays), we are there when you want to see a box fight (we miss it)... but you know what? We are not there to be cursed, we are not there to get yelled, we are not there to be insulted...

We are just people like you, trying to do the best we can. And belive me, it´s very stressfull.

Finally i just want you to keep this in mind. There are specialists (like in other jobs) that don´t really care, it's true. But I encourage you... if you get bad customer service.. COMPLAIN!! Take name and request a supervisor! But... if you consider have GOOD customer service, call back and request a Supervisor... I GIVE US A GREETING!! We will REALLY appreciate.

Take care!

[Mary Edwards]

How dare Comcast's subcontractor J & E Enterprises think they can tresspass on my property, dig up my lawn and tell me:
"On July 1st 2008 we will digging up your property" I said "I think NOT" Then this punk had the nerve to tell me " you have no choice in the matter, we will contact the police and have you arrested if you interfere" I proceeded to throw this punk off my property. I then called the owner of this scam business and he told me the same thing. Last I remember this is Toms River, NJ NOT Communist China, Cuba or Nazi Germany.

I have written my local polititions and after knocking on door onh my block it appears the entire naborhood is up in arms. We ALL are pissed. I called your executive team and they are so uninterested. I am now looking at the legalities of permits applied for. And the legalities of digging up the right-of-ways. You may not need a permit to dig up an easement BUT you sure as hell need a permit to dig a right-of-way. We will be watching and as soon as your paid jokers touch a drop of ashfault or concrete your sub-contractor is in a world of trouble!!!!!

How dare your company do this. We on my Street are counting down the days till I can disconnect you and sign up for Verizon FIOS!!!!!!

I'm sure just just as uninterested as your comcast team.

[John]

Thanks for another place to vent about Comcast. I am convinced their execs do not listen to customers. I think they tell customers anything just to get them to go away.

Santa Fe, NM is constantly lagging far behind in rolling out HD channels. The lastest group of HD channels to get to Albuquerque included CNN HD, Disney HD, ABC Family HD, and Science HD. We still do not have TBS in HD. Upper management has told me to expect all the channels except TBS to be added by June 30, but the people in the Santa Fe office tell me that there are no plans to add any more HD channels in Santa Fe.

So, do we get more HD channels or not? It depends upon who you talk to on any given day. At this point, I am not counting on getting any additional channels in Santa Fe.

[Robert Wonish]

Another classic example of horrible customer service. My cable internet service has been down two weeks. When i called to schedule an appointment over a week ago, the first time they could send someone out was June 3 from 5pm - 8pm. So i left work early to be home in time, after 8 crept by, i called to find out what was going on. The technician had notated my account that no one answered the apt on the first floor of building 6 (too bad i am on the 2nd floor of building 7). So to keep with their traditions, the local customer service number i called in houston had transferred me to a call service in louisiana. Even though they were able to see the comments just left by the technician, they have no way to reach the technician (they just don't have a phone number to call them) they can just send an email...that wont be responded or received till tomorrow. So why is one of the biggest telecom companies in the US telling me that they can't even call their own service technicians? why are they so incompetent. Its absolutely ridiculous how much they don't even care or seem to try.

[Louis Raritan]

As a field technician I can tell you how difficult it can be to find and fix your cable problem. Ive been doing this awhile and have seen my fair share of crawl spaces, attics, dog poop infested backyards, wasp infested pedestals, angry dogs, ignorant customers etc. Ive come to this conclusion.....Your all a bunch of bratz. I make a meager pay, work on weekends and get it from both sides....customers and comcast. Ive had customers lie for free service, computers, tv's and vcr's. My advice is that you don't make appointments on weekends or after 5pm because we too have homes and families. Oh yeah, what will you do when we all quit because comcast and you both suck. Pay me appropriately, don't ask me to work on weekends, demand a safer work environment for comcast employees and for god sakes, clean your house...take out the trash and pick up your dog poop.

[Julie]

I have wasted hours of my life dealing with this comopany. They have the all time WORST customer service. We have phone, internet and cable with them. They called our phone line, which they were coming to repair, when the technician was outside. I was inside, and they didn't ring my doorbell! They didn't show for the next apt, and instead noted on the account that they fixed the problem. I informed them that it wasn't fixed, and I would know since I am the customer. But, they insisted it was. I agree, I WAS sane before dealing with them. We still don't have our issue resolved, and I am on hold right now (which I have been for 30 minutes already). I HATE!!! COMCAST!!!!

[maynard]

I called a month in advance to have my cable box picked up. "We'll be out between the hours of 9 and 5" they said. At 4:30 I called them and they promised to be at the house.

Oh, did I mention that we were MOVING on the day of the pick up? Every Comcast person I talked to knew that.

Next day, we wake up ready to drive out of the parking lot and I call Comcast. Customer service actually said, "I am not here to help you, but to schedule another pick up." I asked who could help me, and she said no one could help me. I asked to speak to a supervisor, she said, "Fuck you."

Such great help!

[I Was Sane Before I had Comcast]

Comcast Hammers of the World Unit!!!

(if you don't know the comcast hammer story - search engine it. It's worth the read.

Stop JUST short of the hammer - the poor women driven INSANE because of comcasts customer illiteracy is in jail)

WHAT A JOKE. I LIKE TO BLOW OFF STEAM CALLING THEM AND SPEWING VENOM. IF you are having a bad day, save your husband, your kids, your dog..... Call Comcast customer service. They can hang up if you curse, but DON'T!!! Just make up some - What am I saying - JUST TELL THEM ABOUT THEIR SERVICE!!

You will feel so much better afterwards.

I WAS sane before Comcast.

[Comcast Sux]

I left Comcast years ago for Direct TV, will never go back. Every time someones asks about Internet or complains about Comcast. I push them to Verizon FIOS or Direct TV or RCN.

Comcast has a stronghold on the city of Philadelphia because the city is on the take and won't allow competition in the city against Comcast.

They use the teams they own like the Flyers which only come on Comcast to strong hold fans into buying Comcast and being raped. Slowly they will lose fans to this as people of Philadelphia become educated.

Many Flyer fans are moving on to other Services and passing on watching the Flyers games.

[Bill in Kennetty Square]

I got rid of Comcast back in February (2008). The problem is that they will not refund the $74 they owe me. So even when you get rid of them they continue to fill negative space in your life.

[Tom in Atlanta]

We live in a condo and one of the services provided was Comcast TV. We tried it, found the signal quality and programming lacking. Went back to DirecTV. The condo Assoc canceled Comcast. Now Comcast is billing me directly for a service I’ve never used. Have called twice and have been told they will resolve the issue. so far I continue to be billed for no service.

We originally went with DirecTV because we couldn’t get comcast to repair the cable on the pole. Called for over a year. They claimed it was repaired. When we discontinued the servce the deinstaller came out to disconnect at the pole. He shouted down to me, “hey did you know the conector is broken up here” I responded I did and had been trying to get it repaired for over a year:-( Talk about customer no service….. Comcast SUCKS!!!!

[Jeremy Gilbert]

I forgot to add this to my post above.

Why is it that I get mail from Comcast a couple of times a week, trying to get me to be a Comcast customer. HELLO, I AM A COMCAST CUSTOMER!!!! Shouldn't they know that? Couldn't they save us a little money by saving themselves a little money on junk mail? It is absolutely ridiculuous that they don't know that my address receives cable and internet. What's more, the mail is always offering good deals that are way better than my current rates. It is like a slap in the face.
Hey, we know you are already a customer, but we thought you might want to see the great deal we are offering to new customers. No matter that you have been a customer for 10 years. We are going to keep charging you outrageous rates that go up every 6 months so we can pay for these promotions that we offer to our new customers. That is essentially what they are saying to me by sending me this junk mail. Come on Comcast, get it together.

Comcast, what a company.

[Jeremy Gilbert]

I am a Comcast customer, and I am seriously considering cancelling. Their customer service is absolute crap! I spoke with an agent about 1 month ago, and he offered me a trial period of an internet connection with 8 MB/s download speed. I asked him if it would cost anything, and he said, "No." Then, I asked him if all of a sudden my bill would be higher at the end of the trial period, and he said he was making a note to have it automatically removed. Well, first off, no way did my download speeds increase. Second, my bill already increased, one month later! That agent outright lied to me. That should be illegal, really. It is fraudulent, and I am fed up with Comcast crap! Last month, the my payment and a bill they sent crossed in the mail. The bill said, "If payment has been sent, disregard this bill." So, I disregarded the bill. Well, a few weeks later, I get another bill with a late fee that was charged one week before I received the bill. How am I supposed to pay my bill when I haven't received it? How is it that they charge a late fee BEFORE they send the bill? What kind of business are they running? I spoke with another agent about this, and she wouldn't budge, she kept telling me that I didn't understand, when she was the one that didn't understand. My internet is slow, the picture quality has always been horrible, the service is overpriced, and the customer service sucks. Why in the hell do I continue with this company? I don't think I will continue to support a company that treats their customers like this.