I hate Comcast...

I normally don't rant about negative experiences on my blog, but I'm hoping that my little post about how much I hate Comcast will bubble up high in Google rankings and that SOMEBODY at that company might think about improving their customer experience. It's all about the power of the customer, baby. Might as well stop spending millions on smiley-face advertising to get new customers, because  the viral nature of the blogosphere is guaranteed to counteract it. So you really don't need to keep reading unless you're interested in a case study on terrible customer experience.

This is how bad it is: it's taken me 3 weeks to disconnect my service. When I cancelled, the gal in the billing department kindly informed me that I'd have to call customer service repeatedly to disconnect my service or else I'd keep getting bills (yes, that happened. Thanks for the heads-up.) I then received collections calls almost every day for several weeks. And every time, I'd repeat my story about why I didn't owe anything and requested that they stop calling me. And then the phone would ring the next day: "Hi, this is Comcast. I'm calling to see if you can make a payment today." Someone finally figured out that no one ever officially submitted a disconnect order. The funny thing is, I thought they'd disconnected my service because my service wasn't working. Just a bunch of static. (I'd always had problems with the digital music channels.)

3 weeks after my initial call, the contractor showed up at my door  to collect my cable box... and whadayaknow, another contractor showed up (from a different contractor company) to do the same thing. Both of them nodded knowingly when I remarked on Comcast incompetence... they both said they'd heard the same thing from other cancelling customers.

Last straw: I just got off the phone with -- guess who -- Comcast. I'd given back my box and final payment a week ago. Apparently my number got back in the collections cue because they keep billing customers after the cancellation date. Why? Because the actual line outside isn't disconnected. They have to send someone out to disconnect the line (which happens 4 weeks after cancellation) and then the customer is credited back the amount they paid. So the obvious question is, why didn't the contractor who picked up my box disconnect the line while he was here? This has got to be costing Comcast a fortune in repeat visits, billing, customer service, collections, and any residual customer goodwill... all because their cancellation process is broken.

There's more, but I won't bother going into the details. It just feels so good knowing that with a single diatribe, I can inform potentially thousands of potential Comcast customers that they'd be better off finding an alternative for their cable TV service.

Comments

[Robert Wonish]

Another classic example of horrible customer service. My cable internet service has been down two weeks. When i called to schedule an appointment over a week ago, the first time they could send someone out was June 3 from 5pm - 8pm. So i left work early to be home in time, after 8 crept by, i called to find out what was going on. The technician had notated my account that no one answered the apt on the first floor of building 6 (too bad i am on the 2nd floor of building 7). So to keep with their traditions, the local customer service number i called in houston had transferred me to a call service in louisiana. Even though they were able to see the comments just left by the technician, they have no way to reach the technician (they just don't have a phone number to call them) they can just send an email...that wont be responded or received till tomorrow. So why is one of the biggest telecom companies in the US telling me that they can't even call their own service technicians? why are they so incompetent. Its absolutely ridiculous how much they don't even care or seem to try.

[Louis Raritan]

As a field technician I can tell you how difficult it can be to find and fix your cable problem. Ive been doing this awhile and have seen my fair share of crawl spaces, attics, dog poop infested backyards, wasp infested pedestals, angry dogs, ignorant customers etc. Ive come to this conclusion.....Your all a bunch of bratz. I make a meager pay, work on weekends and get it from both sides....customers and comcast. Ive had customers lie for free service, computers, tv's and vcr's. My advice is that you don't make appointments on weekends or after 5pm because we too have homes and families. Oh yeah, what will you do when we all quit because comcast and you both suck. Pay me appropriately, don't ask me to work on weekends, demand a safer work environment for comcast employees and for god sakes, clean your house...take out the trash and pick up your dog poop.

[Julie]

I have wasted hours of my life dealing with this comopany. They have the all time WORST customer service. We have phone, internet and cable with them. They called our phone line, which they were coming to repair, when the technician was outside. I was inside, and they didn't ring my doorbell! They didn't show for the next apt, and instead noted on the account that they fixed the problem. I informed them that it wasn't fixed, and I would know since I am the customer. But, they insisted it was. I agree, I WAS sane before dealing with them. We still don't have our issue resolved, and I am on hold right now (which I have been for 30 minutes already). I HATE!!! COMCAST!!!!

[maynard]

I called a month in advance to have my cable box picked up. "We'll be out between the hours of 9 and 5" they said. At 4:30 I called them and they promised to be at the house.

Oh, did I mention that we were MOVING on the day of the pick up? Every Comcast person I talked to knew that.

Next day, we wake up ready to drive out of the parking lot and I call Comcast. Customer service actually said, "I am not here to help you, but to schedule another pick up." I asked who could help me, and she said no one could help me. I asked to speak to a supervisor, she said, "Fuck you."

Such great help!

[I Was Sane Before I had Comcast]

Comcast Hammers of the World Unit!!!

(if you don't know the comcast hammer story - search engine it. It's worth the read.

Stop JUST short of the hammer - the poor women driven INSANE because of comcasts customer illiteracy is in jail)

WHAT A JOKE. I LIKE TO BLOW OFF STEAM CALLING THEM AND SPEWING VENOM. IF you are having a bad day, save your husband, your kids, your dog..... Call Comcast customer service. They can hang up if you curse, but DON'T!!! Just make up some - What am I saying - JUST TELL THEM ABOUT THEIR SERVICE!!

You will feel so much better afterwards.

I WAS sane before Comcast.

[Comcast Sux]

I left Comcast years ago for Direct TV, will never go back. Every time someones asks about Internet or complains about Comcast. I push them to Verizon FIOS or Direct TV or RCN.

Comcast has a stronghold on the city of Philadelphia because the city is on the take and won't allow competition in the city against Comcast.

They use the teams they own like the Flyers which only come on Comcast to strong hold fans into buying Comcast and being raped. Slowly they will lose fans to this as people of Philadelphia become educated.

Many Flyer fans are moving on to other Services and passing on watching the Flyers games.

[Bill in Kennetty Square]

I got rid of Comcast back in February (2008). The problem is that they will not refund the $74 they owe me. So even when you get rid of them they continue to fill negative space in your life.

[Tom in Atlanta]

We live in a condo and one of the services provided was Comcast TV. We tried it, found the signal quality and programming lacking. Went back to DirecTV. The condo Assoc canceled Comcast. Now Comcast is billing me directly for a service I’ve never used. Have called twice and have been told they will resolve the issue. so far I continue to be billed for no service.

We originally went with DirecTV because we couldn’t get comcast to repair the cable on the pole. Called for over a year. They claimed it was repaired. When we discontinued the servce the deinstaller came out to disconnect at the pole. He shouted down to me, “hey did you know the conector is broken up here” I responded I did and had been trying to get it repaired for over a year:-( Talk about customer no service….. Comcast SUCKS!!!!

[Jeremy Gilbert]

I forgot to add this to my post above.

Why is it that I get mail from Comcast a couple of times a week, trying to get me to be a Comcast customer. HELLO, I AM A COMCAST CUSTOMER!!!! Shouldn't they know that? Couldn't they save us a little money by saving themselves a little money on junk mail? It is absolutely ridiculuous that they don't know that my address receives cable and internet. What's more, the mail is always offering good deals that are way better than my current rates. It is like a slap in the face.
Hey, we know you are already a customer, but we thought you might want to see the great deal we are offering to new customers. No matter that you have been a customer for 10 years. We are going to keep charging you outrageous rates that go up every 6 months so we can pay for these promotions that we offer to our new customers. That is essentially what they are saying to me by sending me this junk mail. Come on Comcast, get it together.

Comcast, what a company.

[Jeremy Gilbert]

I am a Comcast customer, and I am seriously considering cancelling. Their customer service is absolute crap! I spoke with an agent about 1 month ago, and he offered me a trial period of an internet connection with 8 MB/s download speed. I asked him if it would cost anything, and he said, "No." Then, I asked him if all of a sudden my bill would be higher at the end of the trial period, and he said he was making a note to have it automatically removed. Well, first off, no way did my download speeds increase. Second, my bill already increased, one month later! That agent outright lied to me. That should be illegal, really. It is fraudulent, and I am fed up with Comcast crap! Last month, the my payment and a bill they sent crossed in the mail. The bill said, "If payment has been sent, disregard this bill." So, I disregarded the bill. Well, a few weeks later, I get another bill with a late fee that was charged one week before I received the bill. How am I supposed to pay my bill when I haven't received it? How is it that they charge a late fee BEFORE they send the bill? What kind of business are they running? I spoke with another agent about this, and she wouldn't budge, she kept telling me that I didn't understand, when she was the one that didn't understand. My internet is slow, the picture quality has always been horrible, the service is overpriced, and the customer service sucks. Why in the hell do I continue with this company? I don't think I will continue to support a company that treats their customers like this.

[Dan Brot]

I hate COMCAST!!! Worst video quality I have ever seen no matter where in Maryland you live. Customer Service even worse.

[Robert Deason]

Comcast is a monopoly in my hometown, which is Tuscaloosa, AL. Between Sept. of '06 and Oct. of '07, I had problems with the HD quality of my cable. Numerous calls were made (at least 10) and each time a technician (different one almost every time) came out, they gave me a different reason for the problem. None of them paid attention to me telling them that it only happened when it rained. I guess I failed to realize that you needed to be a rocket scientist to figure that one out. They replaced every splitter in my house and even added another line to service my TV's and internet upstairs.
Finally I covertly got the head technician's cell number and within a month the problem was fixed. The problem was an open cable about a block away. They gave me a month's service as a "thank you" for staying with them.
In late Feb. of this year, I returned to my home office around 1pm and discovered that I didn't have internet service. Remember, they installed another line to service my upstairs area. My wife was downstairs watching TV, as she was recuperating from knee surgery. I told here about the internet and she told me she thought she had heard something outside near the crawl space access where, by the way,the cables enter my house. I didn't put it all together until a technician arrived the next day and we discovered a "hired gun" hired by Comcast to catch cable thieves had crawled under my house and disconnected and locked the line they had installed going to my upstairs area. He told me they were not supposed to go on my property, but disconnect lines at the road. So he trespassed on my property to disconnect something that Comcast had installed so Comcast could spend the money to have their man reinstall it.
On April 3rd I foolishly decided to add their phone service. They set an appointment for April 17th between 8 and 12. At 1 pm I called them to find out where they were. I was told they were running behind and would be there shortly. At 5 pm I called again and was told they were running behind and would be there shortly. (sounds like a script doesn't it) I told them I did not want them to come that day as I had already wasted my day waiting and it was "Miller Time". They promised to have a dispatcher call. I told them not to do anything until I rescheduled.
After not ever hearing from them, I decided to stay with my present service if this was an indicator of Comcast Service, which as this incident progressed, I remembered the past problems.
On April 23rd, a technician showed up at my house to install the phone service. Remember, I had never been made aware of the "appointment". I informed him that because of the problems, I had decided to leave well enough alone and stay with AT&T. He said "I don't blame you" and agreed that I had made the correct choice.
On April 24th, I received a call on my cell from my sister wanting to know what was wrong with my phone. No one can call in, as the recording says "this line is no longer in service" but I can call out.
After numerous calls to AT&T, they just told me that Comcast had "ported" my number after I cancelled the request with them. By the time I get my service back, it could be between 6 and 14 days without service because of their poor service.
At this time I haven't decided my next move and am going to think it through for a few days before I do anything.
I am seriously contemplating Direct TV and DSL for the future.
I read an article a few days back about a guy that now works for Comcast reading blogs about Comcast. I hope he reads this and repsponds to me, as I can't even talk to anyone that doesn't have a script in front of them.

[Battgino]

Comcast may have a huge press blitz on regarding their “Big Push” to repair its image, unfortunately other than pay a good PR specialist I don’t think they have done anything to change their monopolistic user unfriendly ways. As a senior citizen I am on a limited income. The only time my TV is on is during football season yet the money grubbing, greedy monopoly that Comcast is insists that I pay over $70 a month just to get ESPN as part of a package that I don’t need any other channels from. These rates recently went up. How about a football package like the hockey package they offer. No. That wouldn’t get as much money into corporate hands.
We have to stop this monopoly and call for a cable customer’s bill of rights. We need protection from the constantly increasing rates for decreasing service.

[Jersey guy]

So i've had Comcast for over 10 years and yes, I hate them. Mostly due to the bill tho; service has been acceptable, and Lord no, I don't use them for Internet !

So I'm in Florida, and Comcast took over the cable system down there. So I make sure I have the full HD service in the condo and lo and behold; CNN HD ! SciFi HD, History Channel HD Animal Planet HD !! Discovery HD ! MORE HD channels than here in Jersey !!! WTF ?! Why does Florida get MORE HD channels than NJ ?!?!
C'mon FiOS !!!!

Jersey guy

[Jersey guy]

So i've had Comcast for over 10 years and yes, I hate them. Mostly due to the bill tho; service has been acceptable, and Lord no, I don't use them for Internet !

So I'm in Florida, and Comcast took over the cable system down there. So I make sure I have the full HD service in the condo and lo and behold; CNN HD ! SciFi HD, History Channel HD Animal Planet HD !! Discovery HD ! MORE HD channels than here in Jersey !!! WTF ?! Why does Florida get MORE HD channels than NJ ?!?!
C'mon FiOS !!!!

Jersey guy

[Will Kostelecky]

This blog and the comments are too funny! I have been working since last Wednesday (7 days ago at this writing) to get a CableCard working with my Tivo and I am not sure that I am even close. I do have a two page log of the contacts and service calls that have been made that I will post assuming this saga ever comes to an end. BTW, I dont really have any other choices for service other than Comcast given where I live (no Direct TV and no FIOS). If I had ANY other choice than Comcast I would NOT be working with them.

[Paul]

I have the same feelings as everyone else. The last straw was when I called them about them raising their rates every couple months their response to me was 'TAKE IT OR LEAVE IT'. So what do you think I did. I am now a very satisfied customer of VERIZON FIOS for 2 years now.
A follow up to this is that Comcast used to televise all Philadelphia sports games on Comcast SportsNet. Now that Verizon has the rights to that station now Comcast is switching more and more games to CN8 which is exclusive to Comcast. They hope that they can draw more Verizon customers back to them. That will never happen here. COMCAST SUCKS

[Ian]

I hate Comcast more everyday and thank God that I'm one step closer to moving to an area where they aren't. I thought de-regulation was supposed to spur competiton but all it's done is double or triple my bill. If only my wage increased like cable prices.

[Dana]

People: After reading all your comments I advise, wait 'til you try Verizon !!!!
YOU ANI'T SEEN NOTHING YET.

[Danny]

I've always hated Comcast. I decided once to get their phone service. Took them 4 visits to get their own service working properly.
But tonight seems to prove how bad their Customer Service is: I haven't had cable for almost 2 hours now. It simply vanished at one point. I've tried calling their local office, and all I get is busy. I've also tried calling their national 800 number, and, after a few choices and about 30 second on hold, I get a message saying "please try calling back later," which hangs up on me.
I'm not trying it online, with someone that apparently has no idea what to do, and it's taking forever to give me any information.
While one would imagine that all info would be available in one point nowadays, so all customer service/tech people could easily check, apparently that's not the case at Comcast. :(

[Kim]

I too wish to add my name to the growing list of angry & frustrated Comcast customers. I've never hated a company as much as I hate Comcast. I wish someone could put them out of business. Where's the competition????

[Daniel Alexander]

I just have to add my name to the list of people that "hate Comcast". You all seem to already know why, but let me recap.

1. I pay for Cable TV access and they give me that, but they are geared to push advertisements upon me to a degree that disrupts me TV watching experience. I have to read their ads every time I switch channels and they think that they are doing a service to me by compiling information about my watching behavior and monitoring my web and computer usage (through spyware) so that they can push more ads upon me. I understand that TV has ads (though it used to be that you got cable TV to avoid ads), but Comcast is ridiculous to the point of being classified as spam. They spam their customers to the point of agony.
2. They are NOT unlimited usage. They have a little “Secret Police” branch of their company that harass the top 10% (or so) of their power user clients. Eventually you will run into this group and when you try to find out how to solve the problem your mind will start to hurt by the shear illogical nonsense that they spew out. “You’re using too much bandwidth, but we don’t have any cap on bandwidth usage, but you’re still using too much, but we can’t tell you how much is too much because there is no cap, and we can’t even tell you how much you are currently using since that might imply that we have a cap, but you are using too much, so we are going to suspend your service until you use less so that you are not using over the cap that does not exist since we are an unlimited service, but we also can’t tell you how much less you need to use”. It just makes your head hurt. Trust me, if they ever send you such an email or suspend your service, then just dump them and switch without trying to reason with them. It is just more painful to listen to them try to make 1+1=232. I don’t even understand what Comcast is thinking here. The top 10% of their power users are the people that other people talk too when they want computer advice. You get them mad or boot them off your service and they will take 10-20 other clients with them. I have gotten over 30 people to dump Comcast and I have a full list of other people that will switch just as soon as they have some other choice in their area (like FIOS). Plus these people know how to spread the news about how much they hate Comcast. Like this site and the many others out there. It is just stupid for any company to get these types of power users mad at them (like we are). We just don’t forget and we know how to hurt you by getting people to dump your service. It is just so stupid on top of stupid. They should start by firing all their “Secret Police” and making a public statement that they did so and that they will never dump clients based on usage. That might help things out for them.
3. Never install any software from them. Again, they are geared to collecting information about their clients so that they can force more ads down your throat. Still, even knowing that why would you want their spyware slowing down your computer usage? Now I can’t say that they still dump spyware on your computer, but I know that they did when they first installed on my computer. I ended up reinstalling the OS back then to get it off. There is zero reason for you to install anything they send you. You can use their service without installing anything. In any case, even if you avoid their spyware (if they still do that) they are still definitely monitoring your web usage and everything else you send through their servers (email, etc). And that all is used to push more ads down your throat.
4. Here is a new one. I suspect that they are now randomly rejecting emails from clients of other providers. When they block the email they try to get you to file an online report to get it unblocked and they ask you for a mess of personal information. The amount of irrelevant information they are collecting seems to demonstrate that they are just compiling information about the clients of other providers. So, be careful not to fill that information in, but do take that opportunity to let them know how much you hate their company and how nice it is that they highlight the names of your friends that still use their service by blocking your email. That way you can be sure to let your friends know that they should dump Comcast. So this is actually a good thing for those of us that dislike this company.

Now, I don’t really like Verizon much either, but I did switch over to FIOS. And though it hurts me to say this, I am very happy with Verizon FIOS. Packaging my internet, TV, and phone with FIOS saved me about $130 a month (mostly due to my phone service). Still, I now get a constant 19.7mbps where I used to get less then 5mbps from Comcast. My FIOS upload speeds are above 5mbps (Comcast was below 700kbps when I had their service). My TV looks brand new since FIOS has such a better image quality then Comcast. Plus, it used to take me over 2 sec to change channels on Comcast (near 3 seconds). It bothered me so much that I ended up disconnecting the Comcast cable box and just used the analog connection (of course I lost a lot of channels doing that). By the time I went through all the channels to find the best show to watch, the show was over and I had to start searching again for something else. My phone service is also pretty good (there are probably better and cheaper services, but not by much). It is unlimited calling to anywhere in the U.S. at all times. It is very easy for me to get friends and family to change over to FIOS, but it is not always available and as such some friends still need to stick with Comcast.

I can go on all day here, but you all pretty much know all this already. I really just wanted to add my name to the list, but I just can’t even think about this company without getting angry and typing in a few pages.

[Disappointed in Houston]

Having bought a house, I decided to try Comcast for cable TV and internet. A few days ago I called for service to be installed and was told I had an appointment today between 11 am and 2 pm. I called at 10 am to confirm and requested that the technician call me. I was told this was not possible, that I was at the mercy of the technician during that 3 hour slot. I took a long lunch from work in order to sit in the empty house waiting for this installation guy. He never showed up. I returned to work and got a call at 3:45 pm saying the technician was at the house. I told the lady I had been there during the appointed time and their tech never showed up. She just said she would inform him but made no attempt to reschedule, apologize, or explain what would happen next. What I would like to happen next is for Comcast to be obliterated.

What kind of company is unable to schedule a simple appointment at a specific time? If you allow them the grace of 3-hour appointment windows, what kind of company is unable to get a man to your house within that 3 hour window? What kind of way is this to treat a new customer, one who does not even have your service yet? This is definitely not a good sign and I will now consider using at&t DSL which I set up at my mom's house with good results and decent customer service.

To sum it up, I HATE Comcast. The sheer arrogance is astounding, treating customers as if their time is completely worthless. Today I wasted 3 hours waiting for their set-up man. I see many others have wasted far more time. I hate companies that waste my time.

[Jack]

Comcast is the worst company ever. Very disappointing to do business with.

[Mr Frustrated]

I hate comcast! The company should be heavily penalized for mis-treating its customers and providing sub-standard service.

Please shut this company down!

[Rollie Johnson]

I'm beginning to understand more and more....yes, "...Record Conversations For Quality Assurance Purposes"...
and I mean the customer!!!!(it's easy, stop at Radio Shack) and I do it when I know I'm being jacked around...and yes, you can do it too...the legal implications vary from state to state,
BUT, may or may not mean anything YET.
(unless maybe trying to prove contempt and then in some cases becomes admissable...) Make and Keep
your own records...phone calls & bills!!!

[Melissa]

I can't stand Comcast ether. We have been fighting with them since Nov 07 to fix our cable and after the fourth person came out and said um well I dont know we got pissed. Then we transfer servie and instead of keeping the same account they open a new one and dont close the old one and come Decemeber 07 we get two bills. So here I am March 08 and four months later and guess what we still dont have a $116 credit from the old account and we have been told by 9 people they will fix it and call us in 48hrs if it isnt. Yes they have credited us for our troubles $25 for three months but wait O all the sudden I get my new bill and those credits have become an unpaid balance and they are threatened to turn off my service!! WTF!!!!! Then we get billed for a service tech that didnt know what 2+2 was to come try to fix our cable box and eventually we cancelled digital cable. Comcast has the worst customer service I've ever seen next to Sprint!! If we could ever get our credits right I'm cancelling and they can shove that box where the sun no longer shines.. Don't ever use Comcast!!!

[elliot smith]

yeah, Comcast... sheesh.. where to begin... the service worked pretty well, but the phone system sucks... if your account is past due it refuses to connect you to the right department, instead it forces you over to billing, or in my case, for some reason, it would just disconnect me, so I had to use a calling card to block my caller ID so I could talk to the right department (customer service.) it's not that I didn't want to fix my billing issues.. I did... But comcast couldn't handle it... When I moved, they never told me they closed my account and gave me a new account number, so my bill payer service kept posting payments on my old comcast account. When I noticed it, and called to have the money transferred to the new comcast account.. they never could handle this.. it took forever... like.. months.. and many calls... everyone said it would happen.. but it never did.. simply amazing... oh yeah.. also.. my roommate wanted to set up an account in his name when I moved out... but comcast would refuse to even give him any pricing information or anything, until my account was closed... so even though I had a date scheduled for disconnect, it was not possible for my roommate to schedule a date to get connected... so the result was that my roommate had to go without internet service for a couple of weeks, because in my area they were busy so they could not schedule a connection the same day you call... and in this case, they refused to schedule a connection if he called in advance of his desired date, because my account hadn't been disconnected yet. I think they should take whoever runs comast, and put them in prison. Our society has no need for these people. they do us all more harm than good. I am dead serious. If we could get a law passed that would hold executives personally liable and accountable for this stuff, it would be a good thing. Only when they are faced with prison time will they straighten up their act. It's not like they are retarded or stupid. They just don't care. They could do much better, but they have other concerns.

[todd]

I recently had a very frustrating experience trying to upgrade my services using the Comcast website. I wrote about this experience on my blog and received an apology call from the comcast corporate office within 24 hours. Within a week Comcast had installed my new services and waived the setup fee. To help others who may be experiencing a similar frustration, I have posted all the details at http://toddhollander.com/blog/tag/comcast-dissatisfaction/

[outraged customer]

I absolutely hate comcast! I am thrilled that you have this page to allow people to vent. My story is no different from anyone else's - I have had numerous bad experiences with Comcast. The entire so called "customer service" department should be arrested. I have had countless comcast reps LIE to me about over and over again whenever I need service. I have no faith in this company and remain outraged that they have a monopoly on the cable service in my area. Just today I even had a rep to admint that my most recent episode (which has been a two week ordeal!), has been mishandled from day 1. This go round has cost me a day of work - AND THIS IS NOT THE FIRST TIME!!!!!! I can honestly say that this company should not be in business and how management can sit by can continue to capitalize off thier bad service is a sin. They should be out of business!

[Scott]

I was visiting my tax consultant the other day and needed to get online to check some balances. I connected to an open (unsecured) internet connection and took care of business. Then it occurred to me that the connection I was using was also the strongest signal. I did some checking and found that my tax consultant's network was completely unsecured. I was able to browse her files (and her husband's contracting business PC's files) Further, her router was set to defaults and I was able to log in and see that at least two people had used her internet connection. All because Comcast came in and replaced her faulty (secured) router with a new one that was totally open to the world. I did secure her network, but who knows what information (if any) was stolen. Absolutely unacceptable.

[glen and nancy]

When we got Comcast because they bought out Insight, we traded In Natzism for Communism. Who knew?

[Wendy in Berkeley]

I finally got through to a responsive "corporate executive liaison" type person at Comcast, after repeated frustrations with the regular customer service reps. She was extremely responsive, reaching out to me about five times via phone and email and a hard copy letter (I should call her back and thank her, but based on past experience with Comcast, I'm scared; I know it's irrational, but when I think positively about them for one moment, they screw me in some other way; plus I am just exhausted from the battle of trying to get things straightened out). She spent quite a bit of time to make things right, but all that energy for one customer (me)...if only five of their reps expend 20% of that energy, five more of you guys out there would be less frustrated. Do that math Comcast! A bit simplified, but it makes my point. Anyway, although my battle with Comcast is mostly resolved, I want to let you know that there is indeed a group on Facebook for angry Comcast customers called "
I bet I can find 200,000 people who hate COMCAST!" Yes, that phrase between the quotes is the name. I don't like to blacklist a company, especially one that has made an attempt to right things for me (albeit very delayed attempt), but I think it will take a public outcry for them to change their system. Good luck to all of you. By the way, I think it helped in my case to email Rick Germano, the VP of Customer Service, which you can do from the Comcast website--Mr. Germano seems to be trying to deal with the massive customer dissatisfaction and taking a hands-on approach. I don't know if it's a PR stunt to allow you to email him, and it's not like I got a personal response from him, but my problem was addressed within 48 hours. I sincerely hope he sees the depth and breadth of his company's customer service problems.

[Adam]

Comcast is the absolute devil. I am so fed up with their shoddy service, and abysmal customer service people, that I went and created www.f-comcast.com

[RonM]

Comcast is the worst most greedy company in America. I will be glad when it goes out of business.

[Wendy in Berkeley]

I forgot to ask if anyone knows of a "I hate Comcast" group on Facebook?

[Wendy in Berkeley]

so I started using Comcast customer service chat because after a bad experience with a Comcast call center rep where what I expected didn't happen, I wanted to have a written record. as of tonight, I've had three separate chats where I've been promised resolution, and nothing happened. The last of the three chats took place tonight (or I should say, is taking place), but when I asked the analyst to let me chat with a manager, she "escalated" me to a "Tier II" analyst, who has failed to materialize after about 50 minutes of me waiting (yes, waiting for the Tier II analyst to help me). They're probably teaching me a lesson in retaliation for me expecting customer service rights. I really don't understand why bother making and running ads touting faster and better to get more customers, when the customer service reps don't know how to service customers?!

[Levent]

I hate comcast. I jut downgraded my service and found out that there is a downgrading fee. I wanted to cancel all my services but there is no other option for my internet.....i hate it...

[Mezlabor]

Oh god does Comcast suck. I worked Comcast tech support for 2 weeks before I quit due to its overwhelming incompetence. As much as I wanted to help customers (something most of their service agents dont) I couldnt because of some ridiculous procedure that had to be done. Even if you get an agent that does want to help we either Dont have the proper tools working (nothing works right there) or cant do anything because we're not allowed to. We are told to lie we are told to never have our supervisors take calls we cant tell you when a techician is coming why hes late where he is and we cant give you a priority rescheduele on a missed appointment. Dispatch doesnt talk to tech support EVER we put in dispatch orders on the computer and even if we manage to get local dispatch on the phone they just tell us they dont have a slot open sorry the techinician never showed no we didnt call the customer to tell them and no we wont give them a priority rescheduel you can scheduele a new truck roll in the dispatch tool you have. If your modem is in walled garden because we fucked up your provisioning and we got a nebulous "system error" when we tried then tough shit escalate to tier 2.5 which cant be reached on the phone and wait 2-3 days for us to fix our own problem. They wont train their agents to properly provision modems they just tell us to escalate or pass it off to another department who has no idea what they are doing.

Billing has absolutly no clue what they are doing. Billing is the most useless group of peopel Ive ever talked to. The frequently put on the wrong rate codes, do half assed jobs on transfered accounts, and fail to add customer owned modems to their accounts. I had a customer on my last day (Francis Dunn in texas if you read this man I am sorry about what they did to your email account these guys are so fucking useless I did my best I really did.)

[Comcast Cares]

I would like to thank everyone for the feedback. I also would like to apologize for the negative experiences that have been posted here. Jennifer, your experience should not have happened, and although it is a little late, please accept my apology. We are working to improve the service we provide to our valued Customers. To learn more about these efforts, please visit the following URL:

http://www.comcast.com/customerservice

Thank you for the feedback!

Frank Eliason
Comcast Executive Offices

[T]

And the funniest thing in the world is the new comcast commercials:
"More, More, More"....
approx. 30% of the premium channels just magically disappeared! HBO lost 2, TMC lost a bunch, Starz lost at least 2, SHO, 2 as well (maybe 3?).
"More, More, More"....
ARE YOU F$%*ING KIDDDING ME??????!!!!!!

[JOHN]

AS AN ACTUAL TECHNICIAN FOR COMCAST IN GA HAVE TO SAY THE WAY THAT IT IS RUN IS A DAMN DISGRACE. THEY SCARE YOU OUT OF GETTING A UNION JUST SO THEY CAN SCREW YOU WITH A CORRUPT OPEN DOOR POLICY. AN ENVIROMENT WHERE THE TECHS ARE PUSHED TO THE LIMIT BUT NOT REWARDED ONLY SCRUTINIZED OR RETALIATED AGAINST FOR REPORTING MATTERS TO HUMAN RESOURCES THE CUSTUOMER SERVICE REPS ARE UNDERTRAINED AND UNDERSTAFFED TECHNICIANS ARE UNDEREQUIPPED. FORCED INTO DANGEROUS AND TRYING CONDITIONS AT TIMES AND CANT GET IN TOUCH WITH A SUPERVISOR AND THE MANAGER GOES HOME EARLY. WHERE ITS ALL ABOUT NUMBERS NOT CUSTOMERS SAYING JUST WORRY ABOUT PRODUCTION IF ITS TAKING TOO LONG JUST LEAVE. IS THIS HOW A COMPANY SHOULD BE RUN. BRING ON THE COMPETITION!!!!

[Sam]

Their website site is EXTREMELY slow. Wow - it says very little about the speed of their Internet service.

While logged in, the only personal information appears to be my bill and contact info. I logged in today to review TV program options and upgrading. The logged in area does not easily tell me my current programming and offer "Upgrade Service" options. I suppose they want me to call their lame ass customer service and sit on hold to speak with an idiot savant.

It is unclear that the system was going to bill me for a completely new service or simply upgrade the one that currently subscribe to. The GUI reminds me of the early days of the Internet, circa ~1995.

So, I am forced to call 800.COMCAST - Oh my God, there ought to be a law against the criminally BAD service I have received calling that company. I have been on hold for 47 minutes this morning. Just hung up. Again.

I have been on hold more than 2 hours in the past year. First, I had their service near the end of 2006 when we moved into our new home. I cancelled after three tech support calls that could not resolve my issue - NO CREDIT FOR INSTALL, no sorry for your inconvenience, nothing. About 2 months later, my wife talked me into trying Comcast again. No credit for install, no thank you for trying again, nothing.

In short, the website is quite useless in today's terms and your phone support is deplorable. Instead of upgrading today, I will be reviewing my the Direct TV plans which I have enjoyed for the past 11 years and my Internet options now that ATT no longer has Michigan over a barrel. As for phone needs in our home, our cell phones will do as it does for millions of others (& perhaps SKYPE).

Unbelievable how a company can take $100 every month (*$1200+ per year) and treat my business with such lowly disdain. Feedback is important to a company. Candid and fair feedback, is priceless. Let’s see if I hear from anybody with a title above managing monkey in their organization.

I would wish this company luck in their business, however this company is everything that is wrong with our country – lack of leadership in areas that really matter and lack of customer focus.

[slipdip]

comcast sucks
call 856-317-7272

[slimjim19]

Comcast Complaints--Call 856-317-7272 for comcast customer security assurance

[Doug]

I hate Comcast also. I just got off the phone with them cancelling the TV. I will be keeping the Internet for a while until I find something better. They came out to supposedly fix our cable two days ago and it's not working again. To cancel I have to pay $15! To top it off they won't disconnect me for another week and I have to pay for that week! Don't they realize they have competition now! I am changing to satellite.

[Homer]

Twice my credit was hit by Comcast, both times when moving. For some reason, I had two accounts, one from my previous address A and one from my address B. I got notices on account A and sent it in with account numbers. Well it was applied to account B and after many phone calls resolving it, my credit still received a hit.

Fastforward, to the next time I moved. I had taken the day off to connect Comcast. An hour after the time period, I give them a call. One hour later I get a phone call saying he'll be there an hour later. Two hours later, he calls and says he is still at the previous address and will not make it.

I was so pissed I cancelled and got WoW instead. Two months later I get my credit back to my credit card, after four phonecalls. Two months later I get a notice for $11.31 saying I am late from address B account. I pay it three days after the notice. Twenty-three days later, I get a another notice saying Comcast reported me to the credit bureau for not paying on time. Now I am trying to resolve this idiocy.

I wish, we as consumers, can report companies that take too long to credit what they owe us or we will report them for poor credit worthiness. Instead, we sit here (for me multiple times) waiting 2-6 months for our credit back to us.

[Jo]

I had Dish TV and Comcast HSI. No problems. Then I decided to save some $$ and switched to Comcast Digital Cable as well. Ha. Have I ever paid for that in terms of lost internet time, lost work, and frustration!
Since that switch, my internet goes out almost daily. Genrally we try disconnecting all the various cables and power cords and eventually, the internet will return. Sometimes, I have to have a technician come out. He checks everything, tries everything he can think of, and eventually, it comes back on--for a few hours anyway.
To the Comcast reps who have posted here:
I have never been rude to your phone people, buth they sure as hell are rude to me. I pay my bill IN FULL and ON TIME EVERY SINGLE MONTH!
In return, I get the worst, most inconsistent service I have ever received.
If I had any other choice, I would drop Comcast as fast as possible. But they are the only HSI available here.
I will give the last few technicians credit. Only one was late, I had to drop my son off, and he -of course-- arrived while I was gone. He did wait the 15 minutes for me to return though. I have even had one be sent the same day--which has never happened before. But the phone help is nothing approaching helpful, and the wait times...I hung up after waiting 92 minutes recently. (I just put the phone on speaker and did housework.)Tonight the tech actually told me that I would have to get rid of the cable for the internet to work. Uh...OK. Suits me fine. Just give me the discounted HSI price as if I had your crappy cable service and I will be happy to go to DirecTV or something.

This is starting to affect my job, as I work from home, for a corporation, and I have to have reliable internet!!!

I am writing my Congress people, the FCC, Comcast, and the AG. We'll see if anything happens.

[Cristin, San Francisco CA]

Those independent Contractors referenced above sound like they are anything but!! They are probably going to sue comcast and get the benefits they have been missing out on for years. Cant wait for that day. Comcast is the worst!!!
they are also being sued right now by some employees:

Under ERISA, Comcast Corp. employees can file a lawsuit against the company for putting stock options at risk. Comcast Corp. employees have a claim if they can prove their employer violated its fiduciary duty to its employees. Fiduciary duty refers to a company's responsibility to the people who invest in it. If an employer puts the company's interest ahead of the investors', it has broken its fiduciary duty. A fiduciary is a person that exercises discretion over the management of plan assets or exercises discretionary control over the administration of the plan.

ERISA is a federal law that sets minimum standards for pension and health plans set up by private businesses. ERISA was designed to protect people who participate in employee benefit plans, including employees with stock options in a company. Stock options are a form of compensation in which employees are given the opportunity to purchase shares of the company stock at a certain price.

Register your Comcast Corp. 401K / ERISA Complaint
If you have suffered from Comcast Corp. 401K plan losses, you may qualify for damages or remedies that may be awarded in a possible Comcast Corp. ERISA class action lawsuit. Please click the link below to submit your complaint and we will have a lawyer review your ERISA complaint.

[Unsatisfied also]

Comcast sucks huge brahma bull pelotas. I think the rationale for that statement has been stated ad nauseum. All I can say is the minute the monopoly is lifted and a new player is on the field, I am defecting in a heart beat!!!!!!