Intuit needs some help

My computer crashed today, and after I ran the Recovery CDs I was faced with the chore of reinstalling all my software. I had most of the CDs; the ones I didn't have I downloaded from the companies' web sites using the registration or installation codes. QuickBooks offers no ability to download their software... not only that, but they charged me $20 plus shipping to send me a new CD. What kind of policy is that? Is that my spanking for losing a CD? This is a perfect example of the need to evaluate corporate policies from the customer viewpoint and ask, 'will this policy advance or hinder customer relationships and trust -- Yes or no.'

Comments

[Bryan in Claremore]

I paid $25 to have them expess it to me or it would have taken 7-10 bussiness days. I got the problem fixed, but still have not received the 25 dollar disk. We paid 50 bucks for a month support and we were on hold for 4 hours. If I could have understood a word he said, I really don't think it would make a difference.

We upgraded to 2005, but no longer had 2002 disk. They said we needed it to fix the problem. I better get my money back.