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January 17, 2005


Susan Getgood

Thanks for highlighting this excellent example of how companies can use blogging PROPERLY as a corporate communications tool. It's pretty clear, the blog only works in a crisis if you've already established the open communications with the public.

Christopher Carfi

Hi, looks like the permalink to that story is:

(they hid the permalinks in the little "bullseyes" next to the "posted by..." tagline).

Thanks for the good words! -c

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