Yes, it's been a while since I posted here. After nearly 3 years at Forrester (serving as CX Principal and B2B Sector Lead) I decided to revisit my strong preference to run my own business. Enter Farther, which is focused on outcome-based coaching to help companies drive growth through customer centricity. I've been posting on my Farther website, but I've lost all the true blogging functionality there and of course you, my long-time blogging friends. So... I'm back.
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August 23, 2018
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